Report changes to your plan
Life moves quickly—make sure your insurance is keeping up. Examples of life event changes include marriage, divorce, birth, adoption, a change in salary or a change of address.
Use the email portal to securely return the change form.
What you need to know.
The Fine Print
Member email disclaimer: Please keep in mind that communications via email over the internet are not secure. Although it is unlikely, there is a possibility that information you include in an email to Mountain Health CO-OP can be intercepted and read by other parties besides the person to whom it is addressed.
Company Fax disclaimer: This fax and any attachment(s) is/are for authorized use by the intended recipient(s) only and must not be read, distributed, disclosed, used or copied by or to anyone else. If you are not the intended recipient, please notify the sender immediately and securely and permanently destroy this fax and any attachment(s). Thank you.
Claims information and benefit usage are available to view online through My-Chart:
After signing up please watch your mail for a letter containing a My-Chart Activation code.
You will need this activation code to create an account.
If you have not received this letter please call customer service at 844-262-1560
Your ID Card
Looking for a way to access your ID card? You can get your ID card on any mobile device through our partner University of Utah Health Plans, who will be processing our claims in 2021.
Just search for the University of Utah Health Plans or UUHP in your app store.
The login is your ID number.
The pin is the last four digits of your ID number.
Request a replacement ID card
Transparency in Coverage
Claims Payment Policies & Other Information: Retroactive denials
Some claims may be retroactively denied, even after the member has obtained services from the provider.
A retroactive denial is the reversal of a previously paid claim, through which the member then becomes responsible for payment.
There are ways to prevent this from occurring. You can:
Notify HealthCare.gov promptly of changes that could impact your eligibility or your premium amount owed.
Submit requested documentation to HealthCare.gov and/or (issuer name) promptly or within time constraints.
Pay your monthly premiums on time
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. For more information on surprise billing, click the following link: Balance Billing Disclaimer
Members may obtain a refund of premium overpayment by notifying HealthCare.gov of changes that could impact eligibility or your premium amount owed and then contacting Customer Service at 855-447-2900.
Please note that in some situations, changes to eligibility must be received from HealthCare.gov before the CO-OP can refund an overpayment.