Appeals
What is an appeal?
More Info:Ā
Details on the formal appeals process can be found in your policy document in Section 10 ā Complaints, Grievances and Appeals. Find my Policy Document
Need help?
Contact customer service 855-447-2900
Determine if your request qualifies.
To determine if your request qualifies as an urgent treatment request review Section 10 ā Complaints, Grievances, and Appeals of your policy document.
Submit via mail
If you think Mountain Health Co-op (MHC) has made a wrong decision on a service, supply, or drug you have received, you can contact us in writing or by phone at:
University of Utah Health Plans
Appeals Committee Chairperson
Attn: MHC
6053 Fashion Square Dr.,
Suite 110
Murray, UT 84107
Grievance or Complaint
More Info:Ā
Details on the formal appeals process can be found in your policy document in Section 10 ā Complaints, Grievances and Appeals. Find my Policy Document
Submit via mail
If you think Mountain Health CO-OP has made a wrong decision on a service, supply, or drug you have received, you can contact us in writing or by phone at:
University of Utah Health Plans
Appeals Committee Chairperson
ATTN: MHC
6053 Fashion Square Dr.,
Suite 110
Murray, UT 84107
External Review for Health Claim Denials
Submit a request an external review via mail or phone
The request shall be made in duplicate and include a fee of fifteen dollars ($15.00) payable by check or money order payable to: The Office of the Wyoming State Treasurer.Ā
The fee may be waived for a member whose income is at or below the current federal poverty level guidelines and who files a financial hardship application available upon request from the Wyoming Insurance Department.
Request for external review must be made in writing or orally to the University of Utah Health Plans at:
University of Utah Health Plans
Appeals Committee Chairperson
Attn: MHC
6053 Fashion Square Dr.,
Suite 110
Murray, UT 8410
Telephone:Ā 1-844-262-1560